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Version: 5.0.0

Support & Bug Reports

Visibox includes built-in Support and Bug Report windows that make it easy to reach us — and help us help you faster.

Why Use the Built-in Forms?​

When you submit through the built-in windows, Visibox automatically includes system information alongside your message — your operating system, Visibox version, hardware details, audio configuration, and other diagnostic data. This saves you from having to gather and report that information yourself, and means we can start investigating right away instead of asking follow-up questions.

If you email us directly, we will almost certainly need to ask for this information before we can help. The built-in forms skip that back-and-forth.

Support Form​

Open from Help > Visibox Support.

Visibox Support window with name, email, and message fields
The Support form — ask a question or let us know how we can help.

Use the Support form for questions, feature requests, or anything else you want to tell us. Fill in your name, email, and a description of your question or issue, then click Submit. Our team speaks English but we have translation tools, so feel free to write in whatever language works best.

Bug Report Form​

Open from Help > Report A Bug.

Bug Report window with fields for description, steps to reproduce, expected behavior, and actual behavior
The Bug Report form — structured fields help us reproduce and fix the issue.

The Bug Report form is designed to capture the details we need to reproduce and fix issues:

  • Bug Description — A brief summary of what went wrong.
  • Steps to Reproduce — What you did that triggered the bug. The more specific, the better.
  • Expected Behavior — What you thought should happen.
  • Actual Behavior — What actually happened instead.
tip

The most helpful bug reports include specific steps to reproduce. “It crashed” is hard to investigate, but “I added a Visualizer Clip, set it to System Audio, then switched to fullscreen and it crashed” gives us something to work with.

Copy Support Info​

If you need to contact us outside of Visibox (for example, if Visibox will not launch), you can copy your system information to the clipboard from Help > Copy Support Info and paste it into an email.